Shipping policy

Shipping Policy

At Tellaro, we are committed to delivering your order with care and reliability. Below is our shipping policy outlining how and when your order will be processed and delivered.

Order Processing Time

Processing time is the time we need to prepare your order before it leaves us. It is separate from the delivery time shown below.

Caps and accessories: 1 to 3 business days
Jackets, skirts, and gloves: 10 to 14 business days

Our jackets, skirts, and gloves are crafted by hand in small numbers, which is why they take longer to prepare. Processing times exclude weekends and holidays, and may be slightly extended during high volume periods.

Once your order has been processed, you will receive a confirmation email with tracking information.

Shipping Destinations

We currently ship to:

United States
Selected international destinations (availability may vary by country)

If your country is not available at checkout, please contact us at support@tellaroleather.com.

Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location and selected shipping method. Delivery time begins once your order has shipped, and is in addition to the processing time above.

Estimated delivery times once shipped:

United States: 3 to 7 business days
International: 7 to 21 business days, depending on destination and customs processing

Estimated total time from order to delivery within the United States:

Caps and accessories: approximately 4 to 10 business days
Jackets, skirts, and gloves: approximately 13 to 21 business days

If your order contains both a cap and a jacket, skirt, or glove, the entire order ships together once every item is ready. Please contact us if you would prefer the items to be shipped separately.

Please note that delivery times are estimates and are not guaranteed.

Customs, Duties & Taxes (International Orders)

International customers are responsible for any customs duties, taxes, or import fees imposed by their country. These charges are not included in the product price or shipping cost.

Tracking Your Order

Once your order has shipped, you will receive an email with tracking details. Please allow up to 24 hours for tracking information to update.

Lost or Delayed Packages

Tellaro is not responsible for delays caused by carriers, customs, weather, or incorrect shipping information provided at checkout.

If your package is lost or significantly delayed, please contact us at support@tellaroleather.com and we will assist you in resolving the issue.

Incorrect Address Disclaimer

Please ensure your shipping address is correct before completing your purchase. We are not responsible for orders shipped to incorrect addresses provided by the customer.