Shipping policy

Shipping Policy

At Tellaro, we are committed to delivering your order with speed, care, and reliability. Below is our shipping policy outlining how and when your order will be processed and delivered.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays). During high-volume periods, processing times may be slightly extended.

Once your order has been processed, you will receive a confirmation email with tracking information.

Shipping Destinations

We currently ship to:

United States
Selected international destinations (availability may vary by country)

If your country is not available at checkout, please contact us at support@tellaro.com.

Shipping Rates & Delivery Times

Shipping rates and delivery times are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

United States: 3–7 business days
International: 7–21 business days (depending on destination and customs processing)

Please note that delivery times are estimates and not guaranteed.

Customs, Duties & Taxes (International Orders)

International customers are responsible for any customs duties, taxes, or import fees imposed by their country. These charges are not included in the product price or shipping cost.

Tracking Your Order

Once your order has shipped, you will receive an email with tracking details. Please allow up to 24 hours for tracking information to update.

Lost or Delayed Packages

Tellaro is not responsible for delays caused by carriers, customs, weather, or incorrect shipping information provided at checkout.

If your package is lost or significantly delayed, please contact us at support@tellaro.com, and we will assist you in resolving the issue.

Incorrect Address Disclaimer

Please ensure your shipping address is correct before completing your purchase. We are not responsible for orders shipped to incorrect addresses provided by the customer.