Refund policy
Return and Refund Policy
We accept returns for 14 days from the date your order is delivered, on eligible items only (see Final Sale items below). To be eligible, your item must be unworn and unused with no signs of wear, scent, or handling, in its original packaging with any tags or dust bag included, and in resellable condition. You will also need your order number or proof of purchase.
Final Sale items, jackets and skirts
All jackets and skirts are Final Sale. Because these pieces are crafted in limited quantities, they are not eligible for return, refund, or exchange for reasons of change of mind, fit, or preference. By purchasing a jacket or skirt, you acknowledge and accept that the sale is final. This does not affect your rights in relation to items that arrive damaged, defective, or incorrect (see Damaged or defective items below).
How to start a return (eligible items)
Email us at support@tellaroleather.com with your order number and the reason for your return. We will respond within 3 business days with a prepaid return shipping label and instructions on how to send your package back. Items sent back without first requesting a return cannot be accepted.
Restocking fee
A 25% restocking fee applies to returns of eligible items made for reasons of change of mind, fit, or preference. The fee is calculated on the purchase price of the item and deducted from your refund. This fee does not apply to items that arrive damaged, defective, or incorrect.
Return shipping
For eligible returns, we provide a prepaid return shipping label and cover the return shipping cost. Original shipping charges are non-refundable in all cases.
Damaged or defective items
Please inspect your order as soon as it arrives. If anything is defective, damaged, or incorrect, including jackets and skirts, contact us within 14 days at support@tellaroleather.com with your order number and a photo of the issue. Once we confirm the issue, we will send you a prepaid return shipping label. The item must be returned to us in the condition it was received. Once it arrives and has been inspected, you may choose a free replacement or a full refund of the item price.
Non-returnable items
Gift cards, all jackets and skirts (Final Sale), any items marked Final Sale or Clearance, and wholesale orders are not eligible for return.
Exchanges
The fastest way to exchange an eligible item for a different color or style is to return your original item for a refund and place a new order. We are always happy to help you choose. Jackets and skirts are not eligible for exchange.
Refunds
Once your return arrives, we inspect every item before issuing a refund, usually 1 to 2 business days from delivery. Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank may take additional time to post it. For change of mind returns we refund the price of the item less a 25% restocking fee. For items that arrive damaged, defective, or incorrect, we refund the full price of the item. Original shipping charges are non-refundable in all cases.
Returns that arrive worn, used, altered, damaged in transit, or missing packaging: because our pieces are handmade and sold in limited quantities, we reserve the right to issue a partial refund reflecting reduced resale value, or to decline the return, at our discretion. We always document the item's condition with photos and explain any deduction before applying it.
If more than 15 business days have passed since we approved your refund and it has not arrived, contact us at support@tellaroleather.com.
Effective October 1, 2026
This policy applies to all orders placed on or after October 1, 2026.
Orders placed before October 1, 2026 were sold as final sale and remain final sale. Returns and exchanges are not accepted for these orders under any circumstances. The only exception is an item that arrived damaged, defective, or incorrect, which is handled under the terms in effect at the time of purchase.
