Refund policy

Return & Refund Policy

We accept returns for 14 days from the date your order is delivered, on eligible items only (see Final Sale items below). To be eligible, your item must be unworn and unused with no signs of wear, scent, or handling; in its original packaging with any tags or dust bag included; and in resellable condition. You'll also need your order number or proof of purchase.

Final Sale items — jackets and skirts

All jackets and skirts are Final Sale. Because these pieces are crafted in limited quantities, they are not eligible for return, refund, or exchange for reasons of change of mind, fit, or preference. By purchasing a jacket or skirt, you acknowledge and accept that the sale is final. This does not affect your rights in relation to items that arrive damaged, defective, or incorrect (see Damaged or defective items below).

How to start a return (eligible items)

Email us at support@tellaroleather.com with your order number and the reason for your return. We'll respond within 3 business days with the return address, a prepaid return shipping label, and instructions on how to send your package back. Items sent back without first requesting a return can't be accepted.

Return shipping

For change of mind, fit, or preference on eligible items, return shipping is the customer's responsibility — we'll provide a prepaid label and deduct the actual shipping cost from your refund. If the return is our error (wrong item, defect, or damage), we cover return shipping in full.

Damaged or defective items

Please inspect your order as soon as it arrives. If anything is defective, damaged, or incorrect — including jackets and skirts — contact us within 14 days at support@tellaroleather.com with a photo of the issue. In most cases you won't need to send the item back, and you'll choose a free replacement or a full refund including original shipping.

Non-returnable items

Gift cards, all jackets and skirts (Final Sale), any items marked Final Sale or Clearance, and wholesale orders are not eligible for return.

Exchanges

The fastest way to exchange an eligible item for a different color or style is to return your original item for a refund and place a new order. We're always happy to help you choose. Jackets and skirts are not eligible for exchange.

Refunds

Once your return arrives, we inspect every item before issuing a refund (usually 1–2 business days from delivery). Approved refunds are issued to your original payment method within 5–10 business days; your bank may take additional time to post it. For change-of-mind returns we refund the price of the item(s); original shipping is non-refundable. For our error, we refund the full order amount including original shipping.

Returns that arrive worn, used, altered, damaged in transit, or missing packaging: because our pieces are handmade and sold in limited quantities, we reserve the right to issue a partial refund reflecting reduced resale value, or to decline the return, at our discretion. We always document the item's condition with photos and explain any deduction before applying it.

If more than 15 business days have passed since we approved your refund and it hasn't arrived, contact us at support@tellaroleather.com.